PROCESSING AND HANDLING
We do our best to process most orders within 1-7 days, but the time needed to prepare each individual item varies.
All orders are processed within 1-14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with a tracking number.
For more details please see individual items as they can vary.
SHIPPING RATES AND ESTIMATES
We ship internationally on all orders from our suppliers to the following countries and regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide. Shipping rates vary based on destination.
Please note that shipping for most items typically takes between 2-4 weeks depending on your region, though import and customs delays to certain destinations can extend shipping times beyond this window.
We work with artisans and craftsmen around the world to find the most unique products for you, so your order may ship in multiple parcels from multiple locations.
Due to COVID-19, some countries we ship to have been experiencing longer customs clearance times.
Unfortunately, MINDBEND™️ cannot expedite this process, so we appreciate your patience. You can track your order anytime on our Order Tracking page.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MINDBEND™️ is not responsible for these charges if they are applied and are your responsibility as the customer.
We do not take responsibility for orders that have been marked delivered but may not have been received. We recommend keeping an eye on your tracking number to make sure. Thank you so much!
HOW DO I CHECK THE STATUS OF MY ORDER?
You can check the status of your order at any time on our Order Tracking page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available.
If you haven’t revived your order within 30 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in it’s original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in anyway, please request a return or replacement via the Contact Us page with your order number and photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Thank you!